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Quickstart TV Box Guide

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  • What is My Family Cinema?
    My Family Cinema is an Android media player application that collects, matches and automatically updates the latest news about the cinematographic industry, such as just released movies, popular series and biographies of famous actors and directors. By linking your cloud to the platform, find all your media content automatically sorted by Genre, Topic, Awards and many other categories. You can start streaming all of your favourites smoothly and advert-free.
  • How does My Family Cinema work?
    Simply add your personal cloud media to the platform, have your content sorted into easy-to-browse categories and use the media player to play your favourite Movies or TV Series. With over +1,591,934 multimedia data files, My Family Cinema is packed full of supplements. MFC is also constantly updating the APP's media file information. It supports HD/FHD streaming and provides subtitles in various languages.
  • What devices can I use the My Family Cinema APP on?
    The MFC APP is only available on Android Devices. Most Smart TV's are evolving off Android and moving to their manufacturers own in-house operating systems. For example, Samsung now uses Tizen, LG uses WebOS and others are following suit. These do not support Android APP's and therefore the MFC APP is not compatible with them at this stage. An Android TV Box is the simplest and most cost-effective solution if you are stuck with this problem. These can be used in conjunction with already Smart or Non-Smart televisions and support all Android APP's. DOWNLOAD THE APP : Click Here. SHOP OUR TV BOXES : Click Here.
  • Can I use the MFC APP on my laptop or PC?
    The typical short answer is no, however in certain cases it is possible depending on your PC's hardware and software specifications. As mentioned above, the My Family Cinema APP is Android so you will need to install an Android Emulator such as Bluestacks first to be able to run the Android MFC APP on top of your Windows operating system. Install the Bluestacks 5 software and then install the MFC APP onto Bluestacks. (Ensure that you install Version 5, not Version X.) We can't guarantee your PC's hardware specifications are sufficient, but you'll have to try and see. We can provide a trial account for testing. BLUESTACKS V.5 REQUIREMENTS Operating System : Microsoft Windows 7 and above. Processor : Intel or AMD Processor. RAM : At least 4GB of RAM HDD : 5GB Free Disk Space. DOWNLOAD : Click Here. NOTE : You must be an Administrator on your PC and have up to date graphics drivers from Microsoft or the chipset vendor. SHOP OUR TV BOXES : Click Here.
  • How fast should my internet connection be?
    We recommend a minimum internet connection speed of approximately 5mbps to adequately access the My Family Cinema APP. This speed does however depend on the internet load in your house, as multiple online devices connected simultaneously will slow down your connection.
  • How do I activate the My Family Cinema APP?
    Select your preferred My Family Cinema Plan from our website, make payment and await your login details via email. Please remember to check your inbox and spam folders, as they may end up in there. My Family Cinema Plans purchased on our website will require a Recharge Code at the time of renewal to extend access. These can also be obtained directly from MyDroidBox. CHOOSE YOUR PLAN : Click Here.
  • How do I Recharge my MFC account?
    Order either a Monthly or Yearly MFC Renewal from us and you will be sent a 16-digit Recharge Code. Enter this on the subscription page of the APP and it will credit your newly purchased renewal plan to your account. RECHARGE MFC NOW : Click Here. Once you're an existing client of ours, we'll email you a reminder with your Discounted Loyalty Renewal Invoice attached each Month or Year. Make your payment via regular bank-to-bank EFT and we'll email through your Recharge Code(s) to extend your access.
  • How does the MFC Renewal process work?
    Shortly before your expiry date, we'll email you a reminder with your Discounted Loyalty Renewal Invoice attached from MyDroidBox. Make your payment via regular bank-to-bank EFT and we'll email through your Recharge Code(s) to extend your access. If you don't wish to continue, kindly let us know and we'll suspend future reminders. Note, this is only for existing clients that have made a purchase from us before.
  • Can I get a MFC Trial to test the APP?
    Yes indeed, fill in our request form to get your Free 7 Day Trial account sent to your email. Please note that requests are processed only if we available stock on-hand. We turnover large amounts of trials and are therefore often out of stock. Before you get in touch, please ensure that your device is genuine Android. One (1) Free Trial account is allowed per customer. Any abuse of our systems, will automatically ban users from our website indefinitely. GET A TRIAL NOW : Click Here.
  • What Payment Options Do You Offer?
    - Credit Card & Scan To Pay - Bank-to-Bank Transfer (EFT) - Gateway By Peach Payments OTHER PAYMENT PROVIDERS - Payflex - 1 For You Voucher - Capitec Payments - Mobicred PEACH PAYMENTS An enterprise-grade digital payments service provider that enables online payments in Africa. They are based in Capetown, South Africa. - Card (Visa / Mastercard) - Electronic Funds Transfer (EFT) - Scan To Pay PAYFLEX A payment option for Payflex customers. Want more payment flexibility? Enjoy the first truly free payment plan in South Africa. Checkout with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. You pay the rest over 6 Weeks at no additional cost. (Zero Fees, Zero Interest). Now that's shopping! 1 FOR YOU VOUCHER No card? No problem. Use 1Voucher to pay, play, shop, and top up online. 1Voucher is the safe and easy way to get your cash online. It’s bankless, cardless, and effortless. Book tickets, shop, play games, trade crypto and so much more. With endless options. Goodbye limits. Hello choice. For one and all. Redeem online using your 1Voucher 16 Digit PIN. It's that easy! CAPITEC PAY A payment option for Capitec customers. An easy, fast and safe way to checkout, pay bills or buy prepaid electricity and water online. You don’t need to enter your bank card details or share your banking login information. All you need when you use Capitec Pay is your cellphone, account or ID number. You can choose the account you want to pay from and authenticate the payment safely on our banking app, putting you in control. MOBICRED Mobicred is a simple & convenient credit facility that allows you to safely shop online with our participating retailers. Your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit - allowing you to spend whatever you re-pay.
  • What happens once I've placed my order?
    You'll be notified that we've received your order and payment via email immediately completion of your online order. We will dispatch your order to you via email. Please remember to check your inbox and spam folder for further details.
  • How long will it take for my order to arrive?
    We typically dispatch My Family Cinema orders within 24 hours and during our business operational times. Dispatch times also depend on stock availability at the time.
  • What if my order doesn't arrive when expected?
    If it's been longer than 24 hours and you haven't heard from us, please check your email spam folder first before making contact. Our email with your login details details may have been diverted there. CONTACT SUPPORT : Click Here.
  • What if I'm not happy with my order?
    Your satisfaction is very important to us. We make every effort to ensure that your experience with us each time is a great one. If you are ever unsatisfied with something, please contact us using the appropriate channels and we'll look into your concern immediately. CONTACT US : Click Here.
  • Do you offer refunds for MFC?
    We do not offer refunds for My Family Cinema, all purchases are final. We may however be able to assist you, if we haven't yet sent you login details. Please note this is solely at our discretion. Once the login details have been dispatched via email, no refunds will be entertained under any circumstances.
  • How do I download and install the MFC APP?
    From your Android device and using your browser, download the APP directly from our downloads page for your Smart TV, Smartphone, TV Stick, Tablet or TV Box. DOWNLOAD THE APP : Click Here. Alternatively download the MFC APP on a PC and save the .APK file to a USB drive. Once the file is saved to the USB drive, remove the USB drive from your PC and plug it into one of your Smart TV or TV Box's available USB ports. Locate the USB drive on the TV Box's file system, locate the file and click it to install it to your device. Please note that your USB drive must be formatted to FAT32 file system or Android won't read it.
  • My device won't let me install the MFC APP?
    First make100% certain that your device is genuine Android. For example, Samsung now uses Tizen, LG uses WebOS and others are following suit. These, while similar to Android are not Android and do not support Android APP's and you are therefore restricted to the manufacturer's APP Store and the often limited amounts of APP's that they offer. To ensure a quick and smooth installation process, please also check your Device's Security Settings and ensure that your APP's are configured to "Allow Unknown APP's or Sources" to be installed. Please note that the MFC APP will not install without this having been first correctly configured.
  • What does the term "Cloud" mean?
    The "Cloud" refers to servers that are accessed over the internet, all over the world that offer different services. Anyone can create a cloud account with their preferred server and store content there. My Family Cinema offers it's users the functionality to add their own personal clouds to the platform and use the media player to watch their content. After correctly adding a "Cloud" file or URL link, My Family Cinema automatically sorts the contents into easy-to-browse categories, loaded with information, actor bio's and much more.
  • How do I add my own personal "Cloud" content?
    1. Open the MFC APP and click the Cloud Icon. 2. Click on “+ Add Cloud” to import your content. NEXT CHOOSE YOUR METHOD 3. Select option “Add from internet” to link via a URL link. 4. Enter the link corresponding to your cloud and import it. OR... 3. Select option “Add from Local Storage” to link via .ZIP file from your device's hard drive or USB drive. 4. Select the file corresponding to your cloud and import it.
  • Which "Cloud" storage services are compatible?
    Currently, MFC is compatible with Mega and Redboxes. They are working to include more storages, such as Mediafire, Amazon Drive, PCloud, Dropbox and Google Drive.
  • Why "Bind" my contact details in the MFC APP?
    In the event that your device breaks or you need to reinstall the APP, binding will enable you to login to the MFC APP on a new device using either your cell number or email address and the password that you create. Should a fault ever occur and you haven't bound your details, you will require a new account to continue accessing the MFC APP. Binding your contact details will also allow you to login to other devices, like your smartphone for example. Visit the Account Section of your MFC APP to complete. - Open the MFC APP - Go to Account Settings - Bind your Email or Cell to the APP
  • Can I get after-sales support for MFC?
    Yes, we offer OUR clients free technical support services for both setup and general usage. We are based locally (in South Africa), so our response times are infinitely quicker than My Family Cinema's international helpdesk. FOR LOCAL SUPPORT : Click Here.
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